Doubletree By Hilton Durango Hotel

It was very convenient and loved the balcony with river view.

perfect & comfy room with a balcony. great selection for breakfast with pancakes and waffles and which was great.

Good location. Friendly staff. Nice pool.

I was very disappointed I am a rewards member with Hilton and by booking through your company they wouldn't acknowledge my stay which I can kinda understand but then they stuck us downstairs ground level/basement across from the conference rooms and refused to include breakfast like they do if you book through them or just walk up to the counter. WOW $500 for 2 rooms 1 night and don't even include breakfast. They must have to really pay for your service. ☹️ Or just thought its a little more in their pocket and probably wouldn't hurt to treat us like a 3rd rate guest since we used your service as a convenience to locate a hotel as we traveled. Be interested if this is normal with Hilton and your arrangement or if it was just a misunderstanding.

The place was beautiful and the people are great

I had to leave

Great location, really nice hotel. Within easy walking distance to almost all attractions. Well worth the small additional charger to get a riverside room.

I learned that because I reserved rooms through Booked.net I was told I could not receive Hilton Honors credit for staying three nights. If this is true your company should fully disclose this when reserving. If not true, I would appreciate getting your assistance in getting Hilton award credit.

The view from the breakfast room was wonderful as was the view from our riverside room.

There was no top sheet on the beds, just bottom sheet and duvet cover. The breakfast was a bit expensive but was good overall.

Couples looking for a cozy getaway

The river view was fine, we could hear it from our room, thanks to the patio door we kept open at night. The staff were great, sending us a bottle of champagne to celebrate our anniversary. It was a thoughtful surprise.

Did not like the fact that room charges from bar and restaurant were treated differently. Received alert from AE that a charge from bar was made without card. Why was this different? Hotel explained that we were only approved for amount of room. My AE is approved for a lot more than that. Also, Hilton points were not awarded because booking was done thru your web site. Last time that will be used.

The bed was way past its prime. Had a very uncomfortable night. Have been here before but had a nice bed. Need to change out the old ones!

The staff was less than welcoming this time. The bed was horrible.

great staff but room issues

Justin and Tom provided excellent assistance . They ensured we were comfortable and taken care of, even amidst some disruptions.

We encountered a few room-related issues .

Our room had a small balcony that overlooked the Animas River - The space was very clean - We couldn't find the hair dryer (our fault), but the front desk had another one sent promptly to the room (then we found the one that was already there, of course!) - It was an easy route to Ft. Lewis College (which is why we were there.)

It wasn't MY bed and I really only like MY bed. lol

We enjoy the balcony view of the river and appreciated the staff for giving the kids cookies every time they went downstairs

Wish we would have had a better refrigerator had a few issues with it but may need to take care of it

The view from our riverside balcony was absolutely stunning, and we loved soaking in the hot tub after a long day exploring. The place had a relaxing vibe with comfy sun loungers by the pool, perfect for unwinding. A minor hiccup was the breakfast service being a bit slow, but there are plenty of great spots nearby to grab a bite. 😊

The staff was super nice.

More towels available so we could have swiming towels and shower towels.

Everything!!!!

Not so nice when asking for bottled water